We’re in the entertainment business, and people who come to casinos are here to enjoy themselves. That includes our Team Members, who should embody the friendly atmosphere of the casino. No matter whether you’re on the gaming floor, serving in the restaurants, working back of house, or stationed elsewhere in the casino – there’s plenty of happiness to go around.
From front of house to back, we must deliver memorable guest experiences, every minute of every day. Everything we do is about making guests choose to visit our casinos again and again. People from every kind of background come here by choice and while Marketing may get folks through the door, how guests feel about returning is entirely up to you.
The word “guest” signifies someone who holds a position of honor. That’s how we want our customers to feel… like royalty.
At Mass Gaming & Entertainment, maintaining the utmost integrity is the primary guiding principle for all decision making. We go beyond industry standards to ensure our casinos and integrity go hand-in-hand. If you can’t trust the people, you can’t trust the game. If you can’t trust the game, you can’t trust the casino. That is why maintaining the utmost integrity is our highest priority.
Give it, Get it. At Mass Gaming & Entertainment, respect means that we honor the contributions of our Team Members and treat them with dignity and respect. In return we ask that Team Members extend that same respect to each other as well as to our guests.
We want to take great care of our Team members since they take such fantastic care of our casinos and our guests. We want you to get ahead and to grow and some of the ways we demonstrate our respect you is by offering competitive wages, merit increases and opportunities to advance your career. We also provide robust benefits, from affordable health and dental plans to immediate 401 (k) vesting. Tuition reimbursement remains a Mass Gaming & Entertainment Team Member Benefit.
We hold these values dearly and believe in them to make our locations an incredible experience to work at, to enjoy yourself at, and to discover amazing opportunities to grow.
Mass Gaming & Entertainment is unique in that we put our Teams and customers first. We believe that:
Happy Team + Happy Customers = Success
And yes, it really is that simple.
We’re going to be great together, running world-class casinos in bustling metropolitan areas. If you like structure, there’s just enough. If you like freedom, there’s plenty. If you like big-company politics, sorry, you won’t find that here. But if you like opportunities, Mass Gaming has them in large supply.
Gaming is one of the fastest growing and intensely competitive industries in America. It’s no secret that our Team Members are the reason for our success.
“Since opening day I have loved working at Rivers Casino. I have created such great relationships with everyone I worked with, it’s more like a family. It’s great to work for a company that wants you to grow and succeed.”
– Amber, Rivers Casino-Pittsburgh